How to know if your property manager is doing a good job

1. A Team That Works Transparently

 

How do you know if travelers are satisfied with the service they receive? If your manager acts on your behalf using your account, how can you know whether all messages are answered on time, if your statistics are improving, or if your apartment description is properly completed to optimize search results?

One way to know is by having access to the management platform. Essentially, this isn’t to do the work instead of your manager, but to occasionally check how your Airbnb account is doing. Over time, trust grows—and eventually, you won’t even think about it anymore!

 

 

2. A Company That Cares About Details

 

Attention to detail means understanding that operational management goes beyond guest check-ins and check-outs. It also involves advising property owners on strategies and referring them to professionals when needed. Sometimes the landscaping may be neglected, a shower cartridge may need to be replaced, or a worn-out floor could be improved with a rug. In most cases, owners hire managers because they don’t have time. It is essential to inform owners about developments and possible improvements to their properties.

 

 

3. A Company That Communicates Quickly

 

To offer the best possible service, you must be available to respond to requests as soon as possible. Not only does the average Airbnb response rate improve your visibility in search results, but it also builds trust with potential travelers. A 100% response rate indicates that you answer all messages within less than an hour.

 

To establish structure, in addition to daily communication, Cozyhosts sends personalized automated messages for each apartment. This way, travelers quickly find their bearings, and they receive a promotion several months after their stay. In a tech-driven world, short-term rental management must be proactive!

 

 

4. They Make Sure to Fill Your Calendar

 

Managing a calendar with less than a 60% booking rate requires active involvement from your manager. Even though some periods may be challenging, it’s important to put in the effort and have a strategy. To increase your visibility, several factors are taken into account by search engines.

 

For example: the booking acceptance rate and response speed, attractive photos, an easy-to-read listing, a catchy title, and active management of rental prices. Cozyhosts works actively on rental platforms such as Airbnb.

 

To do this, we use a management platform that adjusts prices several times a day based on events happening around your apartment.

 

Overall, while filling your calendar, this way of working helps optimize important days such as conferences, cultural exhibitions, or nearby business events that may not be widely known.

 

 

5. A Professional Cleaning Team

 

In the world of short-term rentals, the cleanliness of your property is a key factor in your success. Cleaning must be carried out systematically, following a routine to disinfect, dust, and clean your apartment after each guest’s departure.

 

The cleaning team must be punctual, organized, and professional. It is also common for guests to forget personal belongings or money in the apartment. Therefore, communication is essential to coordinate the return of lost items and to prepare the property before the arrival of the next guests.